NEW YORK (AP) -- Stuffing something in a public locker
usually isn't a memorable experience. You drop a coin,
take the key and move on.
But at the Statue of
Liberty, recently reopened after a two-year closure,
stashing a package offers a glimpse into the future.
To rent, close and reopen lockers, visitors touch an
electronic reader that scans fingerprints.
"It's easy," Taiwanese visitor Yu-Sheng Lee, 26,
said after stowing a bag. "I think it's good. I don't
have to worry about a key or something like that."
Like nearly every other tourist at the statue that
day, this was Lee's first experience with biometrics
-- the identification of an individual based on
personal characteristics like fingerprints, facial
features or iris patterns.
While the technology is not new, having seen use
for years to restrict access in corporate and military
settings, it is only now creeping into everyday life.
Over the next few years, people currently unfamiliar
with the technology will be asked to use it in
everything from travel settings to financial
transactions.
The Nine Zero, an upscale hotel in Boston, recently
began letting guests in its $3,000-a-night Cloud Nine
suite enter and exit by looking into a camera that
analyzes their iris patterns. Piggly Wiggly Co.
grocery stores in the South just launched a
pay-by-fingerprint system, though pilot tests
elsewhere have had lukewarm results.
"All these customer-facing applications, they're
emerging," said Joseph Kim, a consultant with the
International Biometric Group, which follows the
industry. "We'll be seeing a lot more very, very soon.
Whether that sticks or not depends on how customers
feel about it."
Feelings seemed mixed about the lockers at the
Statue of Liberty on a muggy New York afternoon last
week.
Some people were befuddled by the system and had to
put their fingers on the reader several times before a
scan was properly made. Others forgot their locker
number upon their return, or didn't remember which
finger they had used to check it out. One young woman
accidentally put her ticket to the statue in the
locker, requiring her to open it and then re-register
it all over again with another finger scan.
With all the confusion, lines at the three
touchscreen kiosks that control the bank of 170
lockers frequently stretched six or seven people deep,
requiring a five-minute wait.
"I think it's overly complicated. It takes too much
time," said Stephen Chemsak, 26, who lives in Japan.
To him the old-fashioned key system would have been
much better.
The lockers were made necessary by new security
measures at the statue that include a ban on large
packages. Brad Hill, whose family business, Evelyn
Hill Inc., has run the island's concessions for 73
years, decided that the usual public lockers would be
problematic because people often lose the keys. And
that seemed to become even more likely now that
tourists have to empty their pockets for a metal
detector on their way into the statue.
"Biometrics seemed the most logical choice," he
said. After all, he added with a laugh, people "don't
lose their finger."
Hill expects visitors will find the lockers easier
once they get used to them. Representatives from the
locker maker, Smarte Carte Inc., say the biometric
aspect often requires a fair amount of coaching,
especially for people who aren't very familiar with
computers.
Smarte Carte's fingerprint lockers were introduced
two years ago at the Minneapolis-St. Paul airport, and
also can be found in Chicago's Union Station and the
Universal Studios and Islands of Adventure theme parks
in Florida.
The company adopted the biometric system for the
airport lockers to assure the Transportation Security
Administration that the bins could not be rented by
one person then opened by someone else.
Fingerprint biometric systems generally work by
reducing the image of a print to a template, a
mathematic algorithm that gets stored in a database
and can be checked when the person returns for later
scans. In applications like the biometric lockers, the
print itself is not stored or sent to authorities.
However, prints are being run through terrorist
watch lists in the biggest deployment of biometrics
yet -- the federal government's new system for
tracking foreign travelers.
Now in its early stages, the program, known as
US-VISIT, calls for visitors to go through biometric
scans to ensure that they are who their visa or
passport says they are. Passports issued by the United
States and other countries are getting new chips that
will have facial-recognition data, and other
biometrics might be added.
Separately, iris-scanning systems have cropped up
in European airports as a way to speed immigration
controls.
But you won't have to be a jet-setter to encounter
biometrics more and more. For one, it's increasingly
being used to control access to computers.
And scattered grocery stores have tested systems
that let consumers check out with a touch of a
fingerprint scanner. Piggly Wiggly recently installed
such a system at four South Carolina stores and
expects to expand it to 116 other outlets, saying it
offers speed, convenience and protection against
credit card theft.